Complaints Policy

Sometimes an estimate request, a call, or an experience with a provider we connected you with does not go the way anyone planned. When that happens we want to hear it directly, early, and in your own words.

Last updated: September 25, 2026

How to Raise a Concern

Call (720) 307-6144 or email [email protected]. Include your name, the best phone number to reach you, the property city, and a clear description of what went wrong.

It helps if you can tell us:

You will not be penalized for complaining, and raising an issue with us does not affect any warranty in an agreement you have with an independent provider.

What Happens Next

  1. We aim to acknowledge it within two business days. You will hear from a person, not an automated reply, confirming what we understood.
  2. We look into it. That can mean reviewing your request, our intake records, and how and when it was shared with a provider.
  3. We aim to respond within ten business days when possible. The response explains what we found and what we can do, such as correcting how your request was handled or stopping further contact.
  4. Work performed by a provider. Aurora Foundation Estimates does not inspect foundations or perform repairs. If your concern involves an inspection, estimate, or work by an independent contractor, we may raise it with that provider, but workmanship, pricing, and warranty issues must be resolved directly with the provider under its own contract and warranty.

If You Are Still Not Satisfied

Ask for the complaint to be escalated to the One Clear Path operator, who will review the file personally and respond to you.

You always keep your outside options, including your state or local consumer protection office and any licensing board that covers foundation repair. Using this policy first is not a requirement, and it does not limit your rights.

Scope

This policy covers how Aurora Foundation Estimates handles concerns about our referral intake and communications. It does not replace a contractor’s own complaint or warranty process for on-site work.

Questions about this page?

Tell us early. Call (720) 307-6144 or email [email protected] and we will get back to you.